Netflix extra DVD offer ahead of service shutdown confuses some customers – Gist It

Netflix extra DVD offer ahead of service shutdown confuses some customers

Netflix’s move to offer up to 10 extra discs to customers ahead of the shutdown of its DVD delivery service has led to confusion.

The end of an era: Netflix is ending its 25-year-old DVD delivery service, marking the close by offering customers up to 10 extra discs.
* Confusion arose due to the company not explicitly stating what customers should do with the extra DVDs after the service ends.

The customer view:
* Moe Long, a film enthusiast in North Carolina, appreciates the move, stating that it allows customers to watch as many films from their queue before the service’s shutdown.
* Leslie Lowdermilk, another Netflix DVD subscriber, interpreted Netflix’s offer as a chance to keep the DVDs because of the imminent shutdown.

The legal perspective: Attorney Lindsay Spiller clarified that Netflix does not have the ownership rights to give away the DVDs, as it only has a license to sub-license them to subscribers.
* This means that even if Netflix wanted to give the discs away, legally it cannot do so.

The aftermath: Netflix will accept returns of DVDs until October 27, with firm plans to get the discs back.
* A Netflix spokesperson clarified that the company intends to release more specifics about winding down its DVD business in the coming month.
* DVDs are not easily recyclable and many may end up in landfills, raising environmental concerns.

View original article on NPR

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